招聘广告:酒店前台接待
Join a small, close-knit team that takes pride in great customer service and loves celebrating success together. Our guests are a lively mix of international travellers and visitors from all over New Zealand.
We have two positions available: one full-time role of 40 hours a week on a rotating roster, and one part-time role of at least 8 hours a week, with the chance to pick up extra shifts when they come up.
What you'll be doing:
- Welcoming guests and making check-in and check-out quick and friendly
- Answering guests' questions in person, on the phone and by email
- Completing daily admin tasks and reports, and handling cash
- Keeping other departments up to date on group arrivals and any special requests
- Making sure guests are happy, so they come back again
- Taking bookings when the reservations team is closed
- Keeping the reception area clean, tidy and well presented
What we're looking for:
- At least one year of front-line experience in a hotel, leisure centre or shop (highly desirable)
- Confidence using Microsoft Office and hotel booking systems
- Good problem-solving skills, and knowing when to ask for help
- Clear spoken English and good written communication
- Good time management – you can juggle several tasks and meet deadlines
What we offer:
- Free gym membership and discounts on our other services, such as childcare and holiday programmes
- Training and real opportunities to move up
- Discounted staff accommodation
- A friendly, community-focused workplace
To apply, you must have the right to work in New Zealand and be in the country now. You'll also need to pass a police check before you start.
加入我们这个小而团结的团队吧!我们为提供出色的客户服务而自豪,也喜欢一起庆祝每一次成功。我们的客人来自四面八方,既有国际游客,也有来自新西兰各地的旅客。
目前有两个职位空缺:一个是全职岗位,每周 40 小时,轮班制;另一个是兼职岗位,每周至少 8 小时,有空缺班次时还可以多上班。
工作内容:
- 迎接客人,为客人办理快捷、友好的入住和退房手续
- 当面、通过电话和电子邮件回答客人的问题
- 完成日常行政工作和报表,并负责收银
- 及时告知其他部门团队客人的到达情况和各种特殊要求
- 让客人满意,吸引他们再次光临
- 在预订部下班后处理预订
- 保持前台区域干净、整洁、美观
任职要求:
- 至少一年在酒店、休闲中心或零售店的一线工作经验(优先考虑)
- 熟练使用 Microsoft Office 和酒店预订系统
- 解决问题的能力强,并且知道什么时候该寻求帮助
- 英语口语清晰,书面表达能力好
- 善于管理时间,能同时处理多项任务并按时完成
我们提供:
- 免费健身房会员,以及托儿服务、假期活动等其他服务的优惠
- 培训和实实在在的晋升机会
- 员工住宿优惠价
- 友好、以社区为本的工作环境
申请人必须具有在新西兰工作的合法身份,并且目前人在新西兰境内。入职前还需要通过警方背景审查。