购物须知：退换货规定
We want you to be happy with everything you buy. If something isn't right, here's how returns and exchanges work.
Changed your mind?
You can exchange a product within 7 days of purchase, as long as it is unopened and still in its original sealed packaging. If there is no suitable product to swap it for, we will give you store credit for the amount you paid. Please note that software, digital vouchers and special order items cannot be exchanged.
Already opened it? In some cases we may accept an opened item that isn't faulty, but this is at our discretion, and a restocking fee of at least 20% of the purchase price will apply. Delivery, installation and service fees are not refundable.
Faulty, damaged or wrong item?
Please let us know as soon as possible:
- Damaged in transit: within 24 hours of delivery
- Wrong item sent: within 7 days
- Faulty on arrival or on first use: within 14 days
- A fault that appears later: any time during the warranty period
If you bought online, please include photos of the item and the packaging. Before you send anything back, it's worth contacting the manufacturer's support team, because many problems have a simple fix.
How to return an item
1. Fill in the online returns form.
2. Wait for your return authorisation number by email. Please don't send anything back without one.
3. Write the number clearly on the outside of the box and attach the printed return form.
4. Drop the parcel off at any of our stores, or send it by courier.
If you bought in store, simply bring the item to the service counter with your receipt, together with all accessories, packaging and manuals.
Condition of returned goods
Items must be unused, in a condition to be resold, and in their original packaging. Any free gifts or bonus items that came with the product must also be returned before we can give you a refund.
Who pays for postage?
In most cases, the customer pays the cost of sending an item back to us. We will cover the cost where the law requires it.
How long does it take?
Most returns are processed within 5 to 15 working days. You can check the progress of your return online using your job number and your email address or phone number.
我们希望你对买到的每一件商品都满意。如果有什么问题，下面是退换货的具体做法。
改变主意了？
购买后 7 天内，只要商品没有拆封、原包装完好密封，就可以换货。如果没有合适的商品可以换，我们会按你支付的金额给你店内积分。请注意，软件、电子礼券和特别订购的商品不能换货。
已经拆封了？在某些情况下，我们可能会接受没有故障但已拆封的商品，但这要由我们决定，并且会收取不低于购买价 20% 的重新上架费。运费、安装费和服务费不予退还。
商品有故障、损坏或发错了？
请尽快告诉我们：
- 运输途中损坏：收货后 24 小时内
- 发错商品：7 天内
- 到货或第一次使用就有故障：14 天内
- 之后出现的故障：保修期内任何时候
如果是在网上购买的，请附上商品和包装的照片。寄回任何东西之前，最好先联系一下制造商的客服团队，因为很多问题其实很容易解决。
如何退货
1. 填写网上退货表。
2. 等待我们通过电子邮件发来的退货授权号码。没有这个号码，请不要寄回任何东西。
3. 把号码清楚地写在箱子外面，并贴上打印好的退货表。
4. 把包裹送到我们任意一家门店，或者用快递寄回。
如果是在门店购买的，只要带上商品和收据，连同所有配件、包装和说明书，到服务台办理即可。
退回商品的状况
商品必须未使用过、可以再次销售，并且装在原包装里。随商品附送的任何赠品或额外商品，也必须一起退回，我们才能为你退款。
邮费由谁付？
大多数情况下，把商品寄回给我们的费用由顾客承担。法律有要求时，这笔费用由我们支付。
需要多长时间？
大多数退货会在 5 到 15 个工作日内处理完毕。你可以用工单号码加上电子邮箱或电话号码，在网上查看退货进度。