徵才廣告：營運經理

About us We're one of New Zealand's leading equipment hire companies, supplying machinery to the construction and infrastructure industries around the country. Our success comes down to our people, our equipment and, above all, our commitment to great service. Customers keep choosing us because we're responsive, reliable and easy to deal with. The role Reporting to the General Manager, you'll lead our hire, yard and workshop teams, making sure our operations run efficiently and our customers get outstanding service. This is a hands-on, customer-facing role. You won't be sitting behind a desk all day. You'll be out where the action is – solving problems, making decisions and keeping the operation moving. Your main focus will be making sure our machines are ready when customers need them, well maintained and backed up by a great team. Key responsibilities: - Lead and support the hire, yard and workshop teams - Make sure equipment is cleaned, serviced and ready for hire - Manage servicing, maintenance, breakdowns and repairs, and keep downtime to a minimum - Resolve customer issues and make sure hire orders are turned around quickly - Improve our processes and systems to make the business more efficient - Encourage good communication between operations, sales and the workshop - Make sure all work is done safely and to company standards - Look for ways to cut costs and improve the customer experience - Build a positive, high-performing team culture About you: - Proven experience leading operational teams, ideally in equipment hire, construction, transport or logistics - A good understanding of heavy machinery and how it is maintained - A practical, mechanical mindset and the ability to troubleshoot problems - Excellent people leadership skills - Strong communication skills and the ability to build relationships with customers, suppliers and staff at all levels - A calm, organised approach when things get busy or go wrong - The ability to make sound decisions under pressure - Good commercial awareness, balancing customer service, cost and compliance - A "can-do" attitude and a real desire to keep improving This role will suit someone who loves being in the thick of things – someone who can walk into the workshop, jump on a machine, talk to a customer, sort out a breakdown and then sit down with the team to fix the process that caused the problem in the first place. If you're a strong leader who takes ownership and gets things done, we'd love to hear from you.