購物須知：退換貨規定
We want you to be happy with everything you buy. If something isn't right, here's how returns and exchanges work.
Changed your mind?
You can exchange a product within 7 days of purchase, as long as it is unopened and still in its original sealed packaging. If there is no suitable product to swap it for, we will give you store credit for the amount you paid. Please note that software, digital vouchers and special order items cannot be exchanged.
Already opened it? In some cases we may accept an opened item that isn't faulty, but this is at our discretion, and a restocking fee of at least 20% of the purchase price will apply. Delivery, installation and service fees are not refundable.
Faulty, damaged or wrong item?
Please let us know as soon as possible:
- Damaged in transit: within 24 hours of delivery
- Wrong item sent: within 7 days
- Faulty on arrival or on first use: within 14 days
- A fault that appears later: any time during the warranty period
If you bought online, please include photos of the item and the packaging. Before you send anything back, it's worth contacting the manufacturer's support team, because many problems have a simple fix.
How to return an item
1. Fill in the online returns form.
2. Wait for your return authorisation number by email. Please don't send anything back without one.
3. Write the number clearly on the outside of the box and attach the printed return form.
4. Drop the parcel off at any of our stores, or send it by courier.
If you bought in store, simply bring the item to the service counter with your receipt, together with all accessories, packaging and manuals.
Condition of returned goods
Items must be unused, in a condition to be resold, and in their original packaging. Any free gifts or bonus items that came with the product must also be returned before we can give you a refund.
Who pays for postage?
In most cases, the customer pays the cost of sending an item back to us. We will cover the cost where the law requires it.
How long does it take?
Most returns are processed within 5 to 15 working days. You can check the progress of your return online using your job number and your email address or phone number.
我們希望你對買到的每一件商品都滿意。如果有任何問題，以下是退換貨的方式。
改變主意了？
購買後 7 天內，只要商品沒有拆封、原包裝完整密封，就可以換貨。如果沒有適合交換的商品，我們會依你支付的金額提供店內購物金。請注意，軟體、電子禮券和特別訂購的商品無法換貨。
已經拆封了？在某些情況下，我們可能會接受沒有故障但已拆封的商品，但由我們決定是否受理，並會收取不低於購買價 20% 的重新上架費。運費、安裝費和服務費恕不退還。
商品有故障、損壞或寄錯了？
請盡快通知我們：
- 運送途中損壞：收貨後 24 小時內
- 寄錯商品：7 天內
- 到貨或第一次使用就故障：14 天內
- 之後才出現的故障：保固期內任何時候
如果是在網路上購買，請附上商品和包裝的照片。寄回任何東西之前，最好先聯絡製造商的客服團隊，因為很多問題其實很容易解決。
如何退貨
1. 填寫線上退貨表。
2. 等我們用電子郵件寄給你退貨授權號碼。沒有這個號碼，請不要寄回任何東西。
3. 把號碼清楚寫在箱子外面，並貼上列印好的退貨表。
4. 把包裹送到我們任何一家門市，或用快遞寄回。
如果是在門市購買，只要帶著商品和收據，連同所有配件、包裝和說明書，到服務櫃台辦理就可以了。
退回商品的狀況
商品必須沒有使用過、可以再次銷售，並且裝在原包裝裡。隨商品附贈的任何贈品或加贈商品，也必須一起退回，我們才能退款給你。
運費誰付？
大部分情況下，把商品寄回給我們的費用由顧客負擔。法律有規定時，這筆費用由我們支付。
需要多久？
大部分的退貨會在 5 到 15 個工作天內處理完成。你可以用工單號碼加上電子郵件或電話號碼，在網路上查詢退貨進度。